Me: “OK, let’s start by opening your web browser.”
Client: “Web browser? Oh, you mean Internet Explorer?”
Me: “Sure, that’ll work. Now you’re going to click on the web address window at the top of your browser and type in…”
Client: “Wait, wait, slow down. What do you mean by click?”
Me: “… like, click with your mouse button.”
Client: “Mouse button? What? Man, this is really confusing.”